Return, Exchange and Refund Policy

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return or exchange, please contact us at tyr170545@gmail.com. Please do not send items to the address shown on the shipping label or original package. Contact us first to receive the correct return address and return instructions.

If your request is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for arranging and paying all return shipping costs. Original shipping charges and return shipping costs are non-refundable. We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

Items sent back without first requesting and receiving return approval will not be accepted.

You can always contact us with any return or exchange questions at tyr170545@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

When contacting us about a damaged, defective, or incorrect item, please include your order number and clear photographs showing the issue.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about whether a specific item is eligible for return.

Gift cards cannot be returned or refunded.

Exchanges

You may request an exchange within 14 days of receiving your order.

The fastest way to receive the item you want is to return your current item. Once your return request has been accepted, you can place a separate order for the preferred size, color, or style.

Customers are responsible for the shipping costs associated with returning the original item and placing a new order.

All items submitted for exchange must meet the same eligibility requirements as returned items: unworn or unused, with tags attached, and in their original packaging.

European Union 14-day Cooling-off Period

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

The item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unless otherwise required by applicable law, customers are responsible for the cost of returning the item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Original shipping charges and return shipping costs are non-refundable.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at tyr170545@gmail.com.